Frequently asked questions

MONOBANK is a modern digital financial brand and mobile-first banking experience designed to help users open accounts, verify identity, manage cards, move money, and control everyday finances through a clean, secure, intuitive interface.

Traditional banking can feel like paperwork, fragmented systems, and unclear next steps. MONOBANK is designed to turn finance into a guided digital experience — so you always know where you are, what your account status is, and what you can do next.

MONOBANK is the user-facing product and brand experience for digital finance. Regulated financial products and services are offered through FinDech in partnership with licensed institutions and authorised providers in their respective jurisdictions. FinDech is a financial technology company and is not itself a bank, exchange, or asset custodian.

MONOBANK is built first for individual customers who want a clearer, more controllable way to manage everyday money. Premium plans, freelancer tooling, and business pilots are planned for later phases of the roadmap.

Every core flow — onboarding, verification, card controls, payments, and notifications — is designed to work natively on a phone, with the visual hierarchy, taps, and feedback patterns optimised for mobile use rather than retrofitted from a desktop product.

MONOBANK is positioned as a self-funded, execution-led product business. The team prioritises real product traction, disciplined delivery, and selective partnerships over broad outside fundraising.

Download the MONOBANK app, follow the guided onboarding, and complete identity verification. The flow is designed to be finished in just a few minutes — exact timing depends on the checks required for your market.

You will typically need a working mobile phone number, a valid government-issued ID, and the ability to take a short selfie/liveness video. Some markets may require additional information to satisfy local compliance requirements.

Most onboarding journeys are designed to be completed in just a few minutes. If additional review is needed, you will see a clear status in the app explaining what is happening and what (if anything) you need to do next.

MONOBANK is initially designed for adult customers who can independently complete identity verification. Age requirements may vary by market and partner. Check the in-app eligibility step during sign-up.

Verification and review states are a core part of the product, not hidden background steps. You will see your current status, the reason for any review, and what action (if any) is required from you to move forward.

Yes. You can request account closure from inside the app. Any required steps — settling balances, exporting statements, or removing linked services — will be shown clearly before closure is finalised.

Identity verification protects you and other users by helping confirm that a new account genuinely belongs to the person opening it. It is also a regulatory requirement for the licensed partners that power MONOBANK’s financial services.

Verification typically combines phone verification, identity document checks, document scanning, a liveness/selfie step, and profile completion. Together these confirm that you are a real person and that your details match your ID.

Supported document types depend on your market and the identity provider, but typically include a passport, national ID card, or driver’s licence. The app will show you exactly which documents are accepted before you begin.

A liveness check is a short, guided selfie video that helps confirm a real person is opening the account, rather than someone using a photo or stolen documents. It usually takes only a few seconds.

If a check does not pass, the app will show a clear status and, where possible, the reason and a path to retry — for example, a clearer document photo or an updated piece of information.

MONOBANK is designed to support cards on the Visa and Mastercard networks where available. Card type, virtual-versus-physical availability, and supported regions depend on the issuing partner and launch phase.

At MVP launch, MONOBANK is focused on virtual cards and card controls where supported. Physical cards are planned for the H2 2026 roadmap, subject to partner and market readiness.

Yes. The app is designed so you can freeze and unfreeze your card with a single tap. You also get controls for online payments, contactless limits, and geographic restrictions, depending on card type and market.

Planned controls include freeze/unfreeze, online payments toggle, contactless toggle, ATM toggle, geographic restrictions, and PIN management. Available controls vary by card type, partner, and launch phase.

Apple Pay and Google Pay support is on the 2027 roadmap, where available. Specific availability depends on market and partner certification.

You can freeze your card immediately from the app to block further use, and then request a replacement through the in-app card management flow. The exact replacement process depends on the issuing partner.

MONOBANK is designed to support card payments on supported networks, peer-to-peer payments between MONOBANK customers, and standard transfers where available. Specific payment rails depend on market and launch phase.

Yes. Peer-to-peer transfers between MONOBANK customers are part of the core MVP experience, designed to feel quick and clear with status visible at every step.

International transfers and multi-currency capabilities are planned for paid plans in later launch phases. Where supported, currency-conversion costs are shown clearly before each action.

Every transaction appears in your activity feed with merchant details, status, and category. Spending insights and richer categorisation roll out across the 2027 roadmap.

Yes. The notifications system is designed to alert you in real time for card payments, transfers, and account events, with controls so you can choose how you want to be notified.

Some transactions can be cancelled before they fully clear; others may need to go through a formal dispute or chargeback flow handled by the card issuer or payment partner. The app will guide you to the right action based on the transaction state.

MONOBANK is designed with industry-standard encryption, multi-factor sign-in, account monitoring, and transparent verification and compliance states. You also get in-app controls over your card and account so you can react quickly when something looks unusual.

Sign-in combines a primary credential with a second factor on your trusted device. Biometrics (Face ID / fingerprint) are supported where available to make secure access feel effortless.

If your phone is lost or stolen, sign in from another trusted device to freeze your card and review recent activity, then contact support to secure your account. Strong device-level controls remain a key line of defence.

Account and transaction activity is monitored for patterns associated with unauthorised use. If something looks unusual, you may be prompted to confirm an action or asked to re-verify before proceeding.

Personal and verification data is processed in line with applicable data protection rules and the privacy practices of MONOBANK and its partners. You can review the latest privacy details from the legal section of the app and website.

Regulated protections (such as deposit guarantee schemes) depend on the licensed partner that holds funds in your market. The app will surface the specific protection that applies to your account once it is active.

MONOBANK is designed around transparent pricing. The everyday plan is built without monthly account fees, and any costs that do apply — such as currency conversion or premium plan benefits — are shown clearly before you confirm.

Yes. A premium plan is part of the H2 2026 roadmap, with broader premium and business offerings expanding through 2028. Pricing and benefits will be validated during the closed beta and confirmed before launch.

ATM access and any associated fees depend on your market, the card partner, and the operator of the ATM you use. The app surfaces fee information at the point of action so there are no surprises.

When supported, currency conversion costs are presented before you confirm a payment or transfer. Multi-currency features are planned for later launch phases on paid plans.

Initial launch is planned for selected markets, subject to partner and regulatory readiness, with staged growth across additional European jurisdictions during 2027 and selective expansion into new markets thereafter.

Financial services depend on local regulation, partner readiness, and licensing. Some MONOBANK features may be available in one market before another, and the app will only show you the features you can actually use in your region.

MONOBANK starts with European markets and expands selectively from there. If you are outside the supported regions, you can join the waitlist and we will notify you when MONOBANK becomes available in your country.

MONOBANK starts with a core set of languages aligned to the initial launch markets. Deeper localisation is part of the 2028 roadmap as MONOBANK expands.

The MVP launch is planned for June 2026, following a closed beta in May 2026. All roadmap milestones are framed as planned and phased — they remain subject to regulatory and partner readiness.

The MVP focuses on digital onboarding, the core account experience, virtual cards and card controls where available, transaction history, notifications, and basic support and help systems.

H2 2026 brings physical cards (where supported), multi-currency, premium rollout, and the first additional market expansion. 2027 expands into Apple Pay/Google Pay, smarter card controls, subscription management, spending insights, and freelancer/business pilots.

Join the waitlist to be considered for invite-only access. Beta places are limited and prioritised by market readiness, eligibility, and product needs during testing.

Yes — phased rollouts are revisited as partner readiness, regulation, and product feedback evolve. Major changes are communicated through the website and to waitlisted users.

Email hello@monobank.com or use the in-app help once your account is active. The team typically responds within a few business days; urgent card and security issues are prioritised.

Support coverage scales with launch phase. Critical security actions — like freezing a card — are designed to be available to you instantly inside the app, without needing to wait for a human agent.

Major updates are shared through the MONOBANK website, the in-app inbox, and (where you have opted in) email. The roadmap page on monobank.com is the best place to follow upcoming milestones.

We take product quality seriously. Report bugs through the in-app support flow or by emailing hello@monobank.com with as much detail as possible — device, app version, and steps to reproduce — and the team will investigate.

MONOBANK is a self-funded, execution-led business. It is selective about outside capital and is most interested in productive investors and strategic partners who bring operating experience, market expansion, partnerships, or implementation capability — not just money.

Yes. MONOBANK is open to partnerships with licensed institutions, payment providers, identity vendors, and distribution partners that strengthen the product or accelerate market entry. Reach out via the partners page on monobank.com.

Freelancer and business pilots are part of the 2027 roadmap, with broader business offerings expanding through 2028. Individual customers are the priority for the initial MVP.

FinDech is the financial technology platform context behind the broader ecosystem. Regulated financial functions provided through MONOBANK may be powered by FinDech in partnership with licensed institutions and authorised partners by market.

Cards and payment services are issued or provided by authorised partners where applicable. The card screen in the app shows the specific issuing partner for your account.

No. FinDech is a financial technology company. It is not a bank, exchange, or asset custodian, and it does not hold client deposits directly. Regulated financial products and services are offered through licensed partners.

Yes. “MONOBANK” is a trademark of Monobank Inc.

The latest legal documents are linked from the website footer and from the legal section of the app. They explain how MONOBANK works, how data is processed, and the role of partner institutions.